Refund policy
Last updated: November 9, 2026
365-Day Money-Back Guarantee
Every order from Still & Known is covered by a 365-day money-back guarantee. If you change your mind, you can return your book within 365 days of the delivery date for a full refund of the purchase price.
To qualify, the book must come back to us:
- unused and unread, with no writing, marks, folds or wear;
- in its original packaging, as it arrived (still sealed, if it arrived sealed); and
- with your order number or proof of purchase.
Books that have been used, written in or damaged after delivery are not eligible for a refund under this guarantee. If the problem is on our side, such as a damaged or incorrect book, see "Damaged, Defective or Incorrect Items" below.
How to Return a Book
- Email support@stillandknown.shop with your order number before sending anything back. Returns sent without contacting us first cannot be accepted.
- We will reply with the return address and instructions.
- Pack the book securely in its original packaging and send it with a tracked service. Return shipping is at your own cost.
- Once the return arrives and passes inspection, we refund your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.
Damaged, Defective or Incorrect Items
If your book arrives damaged, misprinted or is not what you ordered, email support@stillandknown.shop within 30 days of delivery with your order number and clear photos. We will send a replacement at no cost or refund the book, whichever you prefer, and you will not have to pay to send it back.
Damage to the outer shipping packaging alone does not count as a damaged book.
Shipping Protection
Shipping Protection is an optional add-on offered in the cart. When it is on your order and your package is lost, stolen or damaged in transit, we will reship the affected books or refund them, whichever you prefer. Contact us within 30 days of the delivery date shown by the carrier, or of the expected delivery date for a package that never arrives, so we can put it right.
The Shipping Protection fee is refunded if you cancel before your order ships. It is not refundable once the order has shipped.
Lost or Stolen Packages
For orders without Shipping Protection, we are not responsible for packages that are lost or stolen after the carrier confirms delivery. Contact us anyway: we will help you file a claim with the carrier and, at our discretion, may offer a one-time replacement.
Order Changes and Cancellations
We can change or cancel an order at no charge until it ships, which is typically within 24 hours of ordering, so please email us as soon as possible. Once an order has shipped it can no longer be cancelled and is handled as a return after delivery.
Please check your shipping address at checkout. If an incorrect address is provided and we are not notified within 24 hours, we cannot offer a resend or refund.
Policy Updates
We may update this Refund Policy from time to time. The version shown here on the date of your purchase is the one that applies to your order.
Contact Us
Questions about this policy or a specific order? Email support@stillandknown.shop.