Shipping policy
Still & Known ships with tracking to eligible United States destinations. Shipping is free on orders of $50 or more, which covers any order of 2 or more books. Orders under $50 ship for a flat $4.95. Applicable taxes are shown separately at checkout. Purchases are one-time orders with no subscription.
Order Processing
We aim to ship every order within 24 hours of purchase. As soon as your order is handed to the carrier, you will receive a shipping confirmation email with your tracking link.
Estimated Delivery
Estimated delivery is 7–15 days from ordering. This is an estimate, not a guaranteed arrival date.
- Eligible United States destinations: 7–15 days
- We currently ship only to destinations supported at checkout. International shipping is not offered.
Delivery can take longer during holidays and peak seasons, or because of carrier delays outside our control.
Order Changes & Accurate Shipping Details
- Customers are responsible for providing complete and accurate shipping details at checkout.
- If our system flags an address issue, we will reach out within 3 business days for verification. Failure to respond may result in cancellation.
- If you notice an error, please contact us at support@stillandknown.shop within 24 hours of placing your order. We will do our best to update it, but changes cannot be guaranteed after this window.
If a package has already shipped and the carrier marks it as undeliverable because of an incorrect or incomplete address, Still & Known is not responsible for the loss, and no refund or reshipment will be issued.
Delayed Delivery
We work to get every order to you on time, but delays can occur because of:
- Severe weather or transportation disruptions
- Courier service delays
- Customs clearance
If we run into a processing issue with your order, such as address verification, we will let you know promptly and keep you updated.
Lost, Stolen or Damaged Packages
If Shipping Protection was added to your order, we will reship or refund any books that are lost, stolen or damaged in transit. See our Refund Policy for how to claim.
For orders without Shipping Protection:
- Contact us at support@stillandknown.shop for guidance.
- File a claim with the carrier (we can help with instructions).
- At our discretion, we may provide a one-time replacement as a courtesy.
Shipping Policy Updates
We may update this Shipping Policy from time to time. The version shown here on the date of your purchase is the one that applies to your order.
Questions? Reach us at support@stillandknown.shop. We are here to help.