Cancellation policy

Still & Known does not currently offer subscriptions, pre-orders or any other recurring or deferred purchase option. Every order is a one-time purchase, charged once at checkout, and nothing renews automatically.

To change or cancel an order before it ships, email support@stillandknown.shop with your order number as soon as possible. Orders typically ship within 24 hours. Once an order has shipped, it is handled under our Refund Policy.

If we introduce subscriptions or other purchase options in the future, this policy will be updated before they are offered, and the terms will be shown on the product page and at checkout.